Mena Jewelry Return Policy: Your Satisfaction, Our Priority

At Mena Jewelry Company, we prioritize your satisfaction, and our return policy is designed to ensure a seamless and worry-free experience.

Easy Returns Within 14 Days

We understand that circumstances may arise where you need to return an item. Our return policy allows for returns within 14 days of your purchase. If, for any reason, you are not completely satisfied with your order, please contact our customer service team at support@menajewelry.co to initiate the return process. Include your order number and the reason for the return in your email. If you do not have your order number, send us your name, phone number and email (information must match whatever you used to place the order).

Reporting Defects Within 10 Days

If you receive a defective item, please report it to us within 10 days of receiving the item. Contact our customer service team at support@menajewelry.co with your order number, clear photos of the defective item, and a brief description of the issue. We will work promptly to resolve the matter.

Our Commitment:

1. Return Shipping Covered:

   • We understand the importance of a hassle-free return process. For eligible returns, we cover the return shipping costs, ensuring you don't bear the expense of returning your item.

2. Refund Process:

   • Once your return is received and inspected, we will process your refund. A full refund will be issued to your original method of payment within 2 business days after receiving the returned item.

Exclusions:

1. Personalized Items:

   • Personalized or customized items are non-returnable unless they are damaged or defective upon arrival.

2. Gift Cards:

   • Gift cards are non-returnable and non-refundable.

3. Final Sale Items:

   • Items marked as final sale are not eligible for return.